Services
Support and ongoing improvement
After launch your team will have questions, the software will get new versions and the business will change. We stay with you, under an agreement that says exactly what is covered.
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- 01
Troubleshooting
Something stopped working or looks wrong. We find out why, fix it and tell you what happened.
- 02
Staff assistance
How-to questions, refresher training for new staff, and short guides for the tasks people forget.
- 03
System maintenance
Checks on automations, integrations and data quality, so small problems are caught before customers notice.
- 04
Release management
New software versions and our own changes are tested on a copy of your database first, then released with a way back.
- 05
Optimization
A regular look at what is slowing your team down, with small improvements agreed in advance.
Ways to work together
Every arrangement is written down: what is included, how to ask for help, and how fast we aim to respond. Nothing is unlimited.
Prepaid hours
A block of hours used as needed, with the balance visible in your client portal.
Monthly support agreement
A set amount of support each month for teams that rely on the system every day.
Time and materials
For larger improvements, scoped and approved before work starts.
Change requests
New scope is estimated in effort and schedule and approved by you before it begins.
Already running an ERP?
We can take over support for a system someone else built. We start with a review so we know what we are supporting.